Frequently Asked Questions
Questions about...
Products
Do you offer fabric swatches?
Yes, we offer complimentary fabric swatches. Swatches can be ordered through our website, or by emailing your dedicated customer care rep. We do not offer full-sized samples of our product.
Where are your products made?
From expert Portuguese craftspeople to a fourth-generation American mattress maker – we partner with the best manufacturers across the globe.
Do your products require special care?
Keep all your items looking their best with these general care tips:
- Avoid products containing benzoyl peroxide, alpha hydroxy acids and chlorine bleach. These items may include: skin care and acne medication, hair products and dyes, cosmetics, toothpastes and household cleaning products.
- Do not use fabric softeners, dryer sheets, harsh liquid or powdered detergents.
What's the thread count of your bedding?
Thread count actually isn't the best way to measure the quality of your bedding – in fact, it's largely a marketing gimmick – which is why you won't find it listed in our product descriptions.
Rest assured our bedding is of the highest quality and durability.
Do your products have any certifications?
All of our towels are Oeko-Tex certified.
Questions about...
Ordering and Shipping
What is the minimum order quantity for wholesale orders?
There is no order minimum. We're pleased to offer industry exclusive pricing to our approved partners, no matter how many items they need.
What's the lead time for orders?
Within the US, the estimated delivery time for standard shipping is 3-7 business days, depending on the destination. Expedited shipping options are available for an additional fee.
For more details on shipping methods, large volume orders, and international shipping, see our full shipping policy.
How will my order be packaged?
We take care to package orders so they arrive safely, without breakage or spillage.
Your order will arrive in materials made from recycled content.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.
Do you offer local pickup?
We don't offer local pickup at this time. If this is something you'd be interested in seeing in the future, let us know!
Questions about...
Policies
What's your return policy?
At Trade, we strive to provide our customers with the highest quality products. We understand that sometimes a product may not meet your expectations, and we want to ensure your satisfaction.
If you wish to initiate a return, please contact your dedicated customer care rep within 14 days of receiving your order. Our team will guide you through the return process and provide you with a Return Authorization (RA) number.
See our full return policy for details.
Do you offer exchanges?
We don't offer exchanges: simply initiate a return, then purchase the product you'd like instead.
How do I become a wholesale partner?
Visit our Become a wholesale partner page to learn about the program, and to apply.
Do you offer a product guarantee?
Yes! We stand behind the quality of our products. If you're unsatisfied for any reason, we'll make it right.